2.1 Our Commitment
Crystal Clear Coaching Solutions respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy explains how we may collect, use, disclose, store and protect personal data when you interact with our website, programmes, events and services.
Our practices are intended to operate in accordance with Singapore's Personal Data Protection Act 2012 (“PDPA”) and other applicable requirements.
2.2 Personal Data We May Collect
Depending on how you interact with us, we may collect information including:
- your name;
- email address;
- telephone or messaging contact details;
- billing and transaction information;
- programme registration information;
- information voluntarily supplied through forms or questionnaires;
- communications with us;
- coaching-related information that you choose to provide;
- event registration and participation information;
- website usage information; and
- technical information such as browser, device and IP-related information.
We seek to collect only information reasonably necessary for legitimate business purposes.
2.3 How We Collect Information
Personal data may be collected when you:
- submit a website form;
- subscribe to a newsletter;
- register for an event;
- book a discovery call;
- purchase a product or service;
- participate in a coaching programme;
- complete a survey or questionnaire;
- communicate with us by email or messaging platform; or
- otherwise voluntarily provide information to us.
Certain technical information may also be collected through cookies, analytics and similar technologies.
2.4 How We May Use Personal Data
We may use personal data for reasonable purposes including:
- providing requested services;
- processing registrations and purchases;
- administering coaching programmes;
- scheduling appointments;
- communicating with you;
- providing customer support;
- delivering digital resources;
- improving our programmes and website;
- maintaining business and transaction records;
- complying with legal obligations;
- preventing misuse or fraud; and
- sending marketing communications where permitted.
Where consent is required, you may withdraw that consent with reasonable notice, subject to applicable legal and contractual consequences.
2.5 Marketing Communications
Where permitted by applicable law, we may send you information about programmes, events, articles, resources and services that may be relevant to you.
You may unsubscribe from marketing emails using the unsubscribe facility provided or contact us to request that such communications cease.
Withdrawal from marketing communications does not prevent us from sending necessary administrative or transactional communications relating to services you have purchased or requested.
2.6 Disclosure to Service Providers
We may engage reputable third-party providers to help operate our business, such as:
- website and hosting providers;
- customer relationship management systems;
- email and messaging providers;
- scheduling systems;
- payment processors;
- video conferencing platforms;
- cloud-storage providers;
- analytics services; and
- professional advisers.
Personal data will only be disclosed where reasonably necessary and subject to applicable legal requirements.
2.7 Overseas Processing
Some technology and service providers may process or store information outside Singapore.
Where the PDPA applies to such transfers, we will take appropriate steps to ensure that overseas transfers meet applicable data-protection requirements.
2.8 Data Security
We take reasonable administrative, technical and organisational measures to protect personal data under our possession or control against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.
No internet-based system is completely secure, however, and absolute security cannot be guaranteed.
2.9 Retention
We retain personal data only for as long as reasonably required for the purposes for which it was collected or for legitimate business or legal purposes.
When personal data is no longer required, we will cease retaining it or remove the means by which it can reasonably be associated with an individual, where required by applicable law.
2.10 Access and Correction
Subject to the PDPA and applicable exceptions, you may request access to certain personal data that we hold about you or request correction of inaccurate or incomplete personal data.
2.11 Data Protection Enquiries
Questions, requests or complaints concerning personal data may be directed to our designated Data Protection contact.
Crystal Clear Coaching Solutions
Data Protection Contact: Timothy Tan
Email:
timothytan@crystalclearcoachingsolutions.com
We may need to verify your identity before processing certain requests.
2.12 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our operations, technologies, services or applicable requirements.
The latest version will be published on our website.